Five things Verizon Wireless Should Know About Service Management

I was at a Verizon Wireless store late last month.  My mission was to enable my blackberry phone to receive emails while I was in the Bahamas.  I had already spent about a half hour on the phone with a Verizon wireless customer service representative who told me that:   My Subscriber Identity Module (SIM) … Continue reading Five things Verizon Wireless Should Know About Service Management