Advanced analytics is being deployed in a range of use cases across business units and industries, especially as data types and volume increase. One of the top use cases for advanced analytics we see at TDWI is predictive analytics to understand customer or operational behavior. Statistical as well as machine learning models are used to… Continue reading How mature is your advanced analytics program?
Category: Speech Analytics
Thoughts from the 6th annual Text Analytics Summit
I just returned from the 6th annual Text Analytics Summit in Boston. It was an enjoyable conference, as usual. Larger players such as SAP and IBM both had booths at the show alongside pure play vendors Clarabridge, Attensity, Lexalytics, and Provalis Research. This was good to see and it underscores the fact that platform players… Continue reading Thoughts from the 6th annual Text Analytics Summit
Can Text Analytics and Speech Analytics Have a Happy Marriage?
Sid Banerjee, CEO of Clarabridge, told me about Clarabridge’s recently announced partnership with CallMiner. It is a marriage of text analytics with speech analytics, and hence it should attract the attention of the big call center users. In fact, it should interest every business that makes extensive use of telephony. Working together, these technologies provide… Continue reading Can Text Analytics and Speech Analytics Have a Happy Marriage?