Text Analytics
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Late last summer, Hurwitz & Associates published a report on Text Analytics. As part of the report we surveyed companies that had deployed the technology, were planning to deploy the technology, or had no plans to deploy text analytics. We asked companies planning to deploy text analytics solutions whether they planned to integrate it with…
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Sid Banerjee, CEO of Clarabridge, told me about Clarabridge’s recently announced partnership with CallMiner. It is a marriage of text analytics with speech analytics, and hence it should attract the attention of the big call center users. In fact, it should interest every business that makes extensive use of telephony. Working together, these technologies provide…
Fern Halper's data makes the world go 'round 