Big Data’s Future/Big Data’s Past

I just listened to an interesting IBM Google hangout about big data called Visions of Big Data’s future.  You can watch  it here.  There were some great experts on the line including James Kobelius (IBM), Thomas Deutsch (IBM), and Ed Dumbill (Silicon Valley Data Science). The moderator, David Pittman, asked a fantastic question, “What’s taking … Continue reading Big Data’s Future/Big Data’s Past

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Closing the loop in customer experience management: When it doesn’t work

Last week I had the unfortunate experience of trying to deal with American Airlines regarding some travel arrangements via its Advantage help desk.  I literally spent hours on the phone trying to get to the right person.  I won’t bore you with the details of my experience, however I did want to talk about how … Continue reading Closing the loop in customer experience management: When it doesn’t work

Five Challenges for Text Analytics

While text analytics is considered a "must have" technology by the majority of companies that use it, challenges abound.  So I've learned from the many companies I've talked to as I prepare Hurwitz & Associates' Victory Index for Text Analytics,a tool that assesses not just the technical capability of the technology but its ability to … Continue reading Five Challenges for Text Analytics

Five reasons to use text analytics

I just started writing a blog for AllAnalytics, focusing on advanced analytics.  My first posting outlines five use cases for text analytics.  These include voice of the customer, fraud, warranty analysis, lead generation, and customer service routing.  Check it out.  Of course there are many more use cases for text analytics.  On the horizontal solutions … Continue reading Five reasons to use text analytics

SAP moves to social media analysis with NetBase partnership

Today, SAP and NetBase announced that SAP will resell NetBase solutions as the SAP® Social Media Analytics application by NetBase. What does this mean?  According to the announcement: “SAP Social Media Analytics is a cloud-based solution that is able to process more than 95 million social media posts per day. It uses an advanced natural … Continue reading SAP moves to social media analysis with NetBase partnership

Four Vendor Views on Big Data and Big Data Analytics Part 1: Attensity

I am often asked whether it is the vendors or the end users who are driving the Big Data market. I usually reply that both are. There are early adopters of any technology that push the vendors to evolve their own products and services. The vendors then show other companies what can be done with … Continue reading Four Vendor Views on Big Data and Big Data Analytics Part 1: Attensity

What is Networked Content and Why Should We Care?

This is the first in a series of blogs about text analytics and content management. This one uses an interview format. I recently had an interesting conversation with Daniel Mayer, from TEMIS regarding his new paper, the Networked Content Manifesto. I just finished reading it and found it to be insightful in terms of what … Continue reading What is Networked Content and Why Should We Care?

Five vendors committed to content analytics for ECM

In 2007, Hurwitz & Associates fielded one of the first market studies on text analytics. At that time, text analytics was considered to be more of a natural extension to a business intelligence system than a content management system. However, in that study, we asked respondents who were planning to use the software, whether they … Continue reading Five vendors committed to content analytics for ECM

Four Findings from the Hurwitz & Associates Advanced Analytics Survey

Hurwitz & Associates conducted an online survey on advanced analytics in January 2011. Over 160 companies across a range of industries and company size participated in the survey. The goal of the survey was to understand how companies are using advanced analytics today and what their plans are for the future. Specific topics included: - … Continue reading Four Findings from the Hurwitz & Associates Advanced Analytics Survey

Five basic questions to ask before leaping into low cost social media monitoring

I just finished testing two low cost (<$50.00/mo) social media monitoring tools. They were both easy to use with clean user interfaces. Both had some nice features, especially around reaching back out to people making comments in social media. However, running these two services side by side brought home some issues with these kinds of … Continue reading Five basic questions to ask before leaping into low cost social media monitoring