5 Best Practices for Building a program to become data-driven

There are organizational and technology components critical for a business to succeed in becoming data-driven. On the organizational side, a key component to succeeding with data and analytics is to create a culture that supports these efforts. Companies that succeed are typically goal-driven, transparent, empowering, and collaborative. They have strong leadership that believes in data … Continue reading 5 Best Practices for Building a program to become data-driven

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3 Best Practices for Becoming More Self-Sufficient with Self-Service Analytics

My colleague Dave Stodder and I recently lead a Webinar in conjunction with our best practices report about becoming a data-driven organization.  Audience questions included several about self-service. In particular, attendees were interested in how to make self-service more accessible to managers and leaders in their organization. Let me set the stage for self-service analytics … Continue reading 3 Best Practices for Becoming More Self-Sufficient with Self-Service Analytics

Three Organizational Best Practices for Becoming Data-Driven

Dave Stodder and I just finished writing our 4Q Best Practices Report on “What it Takes to Be Data-Driven: Technologies and Practices for Becoming a Smarter Organization.”  What struck me in analyzing the data for the report is that although organizations have embraced BI and analytics, they still have a journey in front of them … Continue reading Three Organizational Best Practices for Becoming Data-Driven

Achieving Analytics Maturity: 3 Tips from the experts

What does it take to achieve analytics maturity?  Earlier this week, Dave Stodder and I hosted a webcast with a panel of vendor experts from Cloudera, Microstrategy, and Tableau.  These three companies are all sponsors of the Analytics Maturity Model; an analytics assessment tool that measures where your organization stands relative to its peers in … Continue reading Achieving Analytics Maturity: 3 Tips from the experts

Next-Generation Analytics: Four Findings from TDWI’s Latest Best Practices Report

I recently completed TDWI’s latest Best Practices Report: Next Generation Analytics and Platforms for Business Success. Although the phrase "next-generation analytics and platforms" can evoke images of machine learning, big data, Hadoop, and the Internet of things (IoT), most organizations are somewhere in between the technology vision and today’s reality of BI and dashboards. For … Continue reading Next-Generation Analytics: Four Findings from TDWI’s Latest Best Practices Report

Four ways to illustrate the value of predictive analytics

My new (and first!) TDWI Best Practices Report was published a few weeks ago. It is called Predictive Analytics for Business Advantage. In it, I use the results from an online survey together with some qualitative interviews to discuss the state of predictive analytics, where it is going, and some best practices to get there. You … Continue reading Four ways to illustrate the value of predictive analytics

Three entry points for big data initiatives

The TDWI Big Data Maturity Model and Assessment is set to launch November 20th.  Krish Krishnan and I have been working on this for a while, and we’re very excited about it.  There are two parts to the Big Data Maturity Model and Assessment tool. The first is the actual TDWI Big Data Maturity Model … Continue reading Three entry points for big data initiatives

Deathtrap: Overlearning in Predictive Analytics

I am in the process of gathering survey data for the TDWI Predictive Analytics Best Practices Report.  Right now, I’m in the data analysis phase.  It turns out (not surprisingly) that one of the biggest barriers to adoption of predictive analytics is understanding how the technology works.  Education is definitely needed as more advanced forms … Continue reading Deathtrap: Overlearning in Predictive Analytics

Five Trends in Predictive Analytics

Predictive analytics, a technology that has been around for decades has gotten a lot of attention over the past few years, and for good reason.  Companies understand that looking in the rear-view mirror is not enough to remain competitive in the current economy.  Today, adoption of predictive analytics is increasing for a number of reasons … Continue reading Five Trends in Predictive Analytics

Closing the loop in customer experience management: When it doesn’t work

Last week I had the unfortunate experience of trying to deal with American Airlines regarding some travel arrangements via its Advantage help desk.  I literally spent hours on the phone trying to get to the right person.  I won’t bore you with the details of my experience, however I did want to talk about how … Continue reading Closing the loop in customer experience management: When it doesn’t work